Not considering any SEO implications, page speed is an extremely important web usability element. Consider the following example originally published on Master New Media .

• Screen 1 – The first test participant in the top gaze plot fixated a few times within the big empty color block before the content downloaded, then spent the remaining time looking at the rest of the page. This user never looked at the big promotional space after it had rendered.
• Screen 2- The second user (bottom gaze plot) happened to be looking away from the screen during the eight seconds when the promotional content downloaded. Thus, the first time he looked at the page he saw it as intended, complete with the entire promo.

The slideshow occupies 23% of the page and the user who had to endure the download delay spent only 1% of her total viewing time within this space.

In contrast, the user who in effect received instantaneous page rendering (because he didn’t look until it was done), spent 20% of his viewing time within the slideshow area.

So in essence if the page speed has been optimized, the marketing team would have seen some more traction with their well planned advertisement. But in this case, all that effort was spent in vain.

The most important thing to keep in mind when it comes to website speed is “let the audience be in control”. Remember, it’s the audience who interact with the website and it’s them that matters to you or your client. Every second of delay in website speed is a negative impact on the audience and lead them to realize that they are no longer in control. In such case, you or your clients are going to lose credibility which is not helpful at all.

So it might be a good idea to start looking at page speed. There are many free tools to check speed. We use a Firefox plugin called ‘Yslow’. Google is going one step ahead and offering a Page Speed tool for free http://code.google.com/speed/page-speed/

Check out this video from the Google dev team.

Twitter’s simplicity should not be underestimated, the real power is in harnessing ones followers. Hypothetically speaking, if Ashton Kutcher (@aplusk) were to retweet one of your tweets about your product to his 6.5 million followers, chances are they in turn would retweet the same to their followers. Before you know it a tweet can go viral and be noticed by millions. If a company were to try to reach an audience say of 6 million TV viewers, they’d have to spend some real money. Twitter is free. Unlike many other social media, Twitter is always on the go, things are constantly changing by the second.

The good news is that it is easily accessible. It’s supported by almost all the smart phones and almost any internet device, so keeping your followers up-to-date is easy.

In some cases, Tweeps, as the Twitter users are known, tend to think out loud through their tweets. In fact there are many well documented instances where brands, famous people, journalists, sports personalities among others found themselves saying things that they shouldn’t be saying in the first place. Therefore it is a good idea to read up on twitter etiquette and establish a companywide protocol for tweeting.

So how can a small company find its way in this tweet-maze? It’s not difficult to start, start with meaningful tweets about your industry. No one is going to care if you just picked up Starbucks for the day, so keep the personal stuff away. First it would help to have a good idea what Twitter is and how to use its many unique features. For example, Twitter hash tags and lists are two of the most important weapons in a good tweep’s armory.

Let’s say that your company rents out party equipment. You could tweet about a new line of Gazebos that just came in and tag the tweet with a #gazebo hashtag. So let’s say a user in Miami is searching Twitter for a Gazebo rental in Miami. The tweet could be something like this: “Nice #party by the Virginia Key Beach #Miami under a nice blazing red #gazebo by www.sample.com”. The hashtag gives the user an opportunity to tap into more interesting tweet streams.

Start off by following people in your industry. Always try to keep the Followers and Following ratio close to each other. It is sometimes suspect if someone is following 5000 people but only has 2 followers. Keep posting meaningful content and you’ll see your follower count rising on its own. Share things about your area of expertise; answer general questions on your field; follow hash tags which have a good focused following; (This however does not necessarily include the trending topics!) and be a good tweep in general.

There are a few tools you can use to increase your presence in the Twittersphere. Start with the Twitter business section. It can give you really nice pointers on what you can do on Twitter to promote your business effectively on Twitter. Read this case study on moxsie available on twitter business section.

Take some time off to think through your twitter strategy. It can help you a lot with taking your brand to the next level of online visibility.

If you are considering hiring a web design company to assist you in setting up your space on the internet, you should consider hiring a local web designer. There are so many design companies today to choose from and they are located all over the world. While it is fine to use a design company located far from you, it could become a problem if a face-to-face meeting is necessary in order to go over some fine details concerning your website design.

You can benefit in many ways by going local with your web designer. Maybe you would like your designer to walk through your company in order to get a good, overall picture of what you do. Perhaps some drawings on paper are necessary so that you can understand fully what the designer has in mind for your site. In both cases, having your designer located on the other side of the world are of no benefit. Just having some regular, short meetings at a local coffee shop together with your designer can help to clear things up that may otherwise take a lot of emails and phone calls to clarify.

If you need a website built for your local business, it is nearly impossible for an outsider to fully understand the nature of the people living in your area. If you hire a local web designer however, he or she will understand how your potential customers think and feel. Adding a bit of local flavor to your site’s design is always a great idea and certainly an outsider will never be able to do that as well as someone who lives near you.

Hiring a local web designer is also a great way to support the economy in your area. Communities everywhere are trying to reduce the number of jobs that are sourced out as   outsourcing can eventually lead to both social and economic collapse.  Instead of contributing to this detrimental effect, you will be helping other business people in your city or town.

Finally, if and when your website runs into problems, your web designer will simply give you a call and perhaps invite you to his/her office so that you can sit down together and hammer out a solution. On the other hand, if your designer is located far away from you  in another time zone for instance, they may stop working on your site all together until they can reach you – which will delay the launching of your site.

A good resource for hiring local talent is www.craigslist.org. Another good resource is to simply search in Google for a local designer.

Retaining a customer is by far a more difficult job since the audience keeps comparing your site to that of your competitors. If their product or service offering is better than yours, chances are that your customer may get disenchanted and eventually seek a better option. Bleak stories aside, let us see what you can do to improve the customer interaction.

Concentrate on usability

If you are not running the Smirnoff or Johnnie Walker website, the chances of your audience waiting for that huge Flash file to load is very very low. Audiences need quick relief for their needs and you as an online business need to understand that fact.  So simple is the best way to go forward. This is true for website navigation, content placement, shopping carts and gathering information.

It is also important in SEO. Neither the users nor the search engine spiders like to wait or look hither and thither for information. Keep it simple. It’s a lesser burden on your dev team as well.

Offer good, usable information

You have a great design and possibly killer marketing content that can make audiences drool. But what if your audience looks for something more than the marketing yada yada?

A buying decision is a long process. Let us refresh our memories.

1. Problem recognition

2. Information Search

3. Evaluation of Alternative

4. Purchase decision

5. Purchase

6. Post-purchase behavior

This process is something that you have to keep in mind when arranging your content. If you offer a product or a service, make sure that your audience is retained within the site on all these aspect.

Simplify the purchasing process

Most websites require a customer to register him/herself before any purchase is made. This is cumbersome and the chances are that a particular customer may not make repeat purchases unless the overall product offering is above par. So why capture all intricate details of a customer. Make it simple. EBay or Amazon having thirty odd data fields to capture doesn’t mean that you have to do the same.  Capture only the most important data to successfully process the transaction and then encourage the customer to register to get better deals or other incentives.

Writing a straight forward frequently-asked-questions (FAQ) page

FAQ is usually an accepted format of questions followed by answers, with the goal of reducing unnecessary customer interaction. FAQ sections are best done on a single page using HTML to allow readers to navigate quickly top to bottom. They can save your more savvy online customers a lot of hassle, and build business.

For more snippets on improving your online business, visit our blog regularly. Else, you can bookmark us, subscribe to our RSS feed or let us send a email once new blog post is available in our blog.  Keep reading!