Call Center Automation Systems

Call center automation systems help businesses to lower costs, free up their staff, and drastically improve customer service. They are designed to match the evolving customer demand for agent availability in real-time.

 

In the smartphone age, customers are accustomed to instant access to data and information. Therefore, they expect issues to be dealt with immediately. If these issues can’t be addressed, what’s stopping these customers from doing business with a competitor?

 

To tackle this dilemma, our call center automation systems are designed, to support customer queries in real-time, swiftly connecting customers to the best-suited agent. Our team gather customer data, provide knowledge vase support, and create advanced interactive channels to help the agent deal with every query.

 

With call center automation in place, our clients can take more calls, save time, increase profit margins, and generate new leads

Call Center Mobile and WEb Application Development

Features

  • Automatic Call Distribution (ACD).
  • Auto Dialer.
  • Call Routing.
  • Interactive Voice Response (IVR).
  • Call Monitoring & Reporting
  • Telemarketing.
  • Lead Generation.
  • Customer Survey.
  • Appointment Scheduling.
  • Third-Party Verification.
  • Customer Support.
  • Help Desk.
  • 24 Hour phone Answering Service.
  • Order-Taking.

Features

  • Omni-channel.
  • Cloud-based software. 
  • Call center API integration.
  • Social channels integration.
  • Agent management system.
  • Agent shift management.

Call Center Automation Software - Cenango Applications

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